Terms of service

Terms of Service – Blūm

OVERVIEW

This website is operated by Blūm. Throughout the site, the terms “we”, “us”, and “our” refer to Blūm. By accessing or using our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced or linked here.

These Terms apply to all users of the site, including browsers, customers, and contributors of content. Please read them carefully. If you do not agree to these Terms, you may not access our website or purchase from our store.

We reserve the right to update or modify these Terms at any time. Your continued use of the site following any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online platform to sell our products and services to you.

1. ACCOUNT & ELIGIBILITY

By using our website, you confirm that you are either:

  • The legal age of majority in your country or region, or
  • Using the site under the supervision of a parent or legal guardian.

Account creation is optional, but it allows you to save your information, track orders, and check out faster. All information submitted is kept private and used only for order fulfillment and communication (see our Privacy Policy for full details).

2. PRODUCT INFORMATION & SAFETY

Blūm offers 100% natural, organic self-care products for skin, hair, and body. All items are handmade using pure ingredients with no chemicals, additives, or artificial perfumes.

Please note:

  • Allergy warning: Some products may contain nut oils or essential oils. Always perform a patch test before full application.
  • Results may vary: Each skin and hair type is unique. Reactions, application methods, results, and absorption may differ between individuals.

Our product descriptions aim to be as accurate as possible, but we do not guarantee identical results for everyone.

3. PRICES, PAYMENTS & CURRENCY

  • All prices are listed in USD ($).
  • We currently only ship within Lebanon.
  • Cash on Delivery (COD) is the only accepted payment method at this time.

We reserve the right to update prices, discontinue products, or modify availability at any time without prior notice.

4. ORDER PROCESS, SHIPPING & EXCHANGES

  • All orders are processed within 48 hours and delivered within 1 to 4 working days based on location.
  • Delivery fees: $3 in Beirut, $4 outside Beirut.
  • We use a trusted local shipping company to ensure safe delivery.

Please refer to our Shipping Policy and Exchange Policy for full details. We do not accept returns or refunds. Exchanges are accepted within 3 days if conditions are met and approved in advance.

5. WHOLESALE & RESALE POLICY

Blūm sells only to end customers. Resale, redistribution, or wholesale purchases are not allowed unless explicitly authorized by us.

If you are a store or professional interested in distributing our products, please contact us directly at blumessentials@hotmail.com to discuss partnership opportunities.

6. INTELLECTUAL PROPERTY & BRAND RIGHTS

All content on this website — including images, branding, logo, packaging, descriptions, product names, and designs — is the exclusive intellectual property of Blūm.

You may not copy, reproduce, republish, distribute, modify, or use our content, products, or identity without written permission. Unauthorized use will result in legal action.

7. PROHIBITED USES

You may not use this website or its content for any of the following:

  • Any unlawful purpose
  • To solicit or promote illegal acts
  • To infringe on intellectual property rights
  • To harass, abuse, insult, defame, threaten, or discriminate
  • To transmit malware or viruses
  • To collect or misuse others’ personal data
  • To scrape, spam, phish, or interfere with website functionality

We reserve the right to terminate your access if you violate any of these rules.

8. USER REVIEWS & SUBMISSIONS

If you submit a review, comment, testimonial, or message via our site, WhatsApp, or email, you agree that we may use, reproduce, edit, or publish it for marketing, promotional, or customer service purposes.

You are responsible for the content you share. We are not liable for reviews posted by third parties.

9. ACCURACY & ERRORS

We strive to keep all information accurate and up to date. However, we do not guarantee that all descriptions, prices, or availability details are free from error.

We reserve the right to correct any errors or cancel orders as needed — even after the order is submitted.

10. WARRANTIES & LIMITATION OF LIABILITY

Our products are provided “as is” and “as available”, with no guarantees regarding results. We do not offer warranties, either express or implied.

We are not liable for:

  • Allergic reactions
  • Incorrect use of our products
  • Delays in shipping due to external causes
  • Any damages or losses from use of our site or services

11. INDEMNIFICATION

You agree to indemnify and hold harmless Blūm, its founders, affiliates, and partners against any claims, liabilities, or damages resulting from your breach of these Terms or misuse of our site/products.

12. TERMINATION

These Terms remain in effect unless terminated by either party. We may terminate access to our services at any time for violation of our policies. You may terminate by ceasing use of our site.

13. GOVERNING LAW

These Terms and any policies referenced herein are governed by the laws of Lebanon.

14. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:
Email: blumessentials@hotmail.com
WhatsApp: +961 81 224 366