Privacy policy

Privacy Policy – Blūm

At Blūm, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

1. What Information We Collect

When you browse or purchase from our site, we may collect two types of information:

a) Device Information

Collected automatically through cookies, log files, and web tools like tags and pixels. This may include:

  • IP address
  • Browser type
  • Time zone
  • Pages or products viewed
  • Referring websites or search terms
  • Interaction data

We use cookies and analytics tools to help us improve your browsing experience. You can disable cookies through your browser at any time.

b) Order Information

When you make or attempt to make a purchase, we collect:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Order details

We do not collect or store credit card data, as we only accept Cash on Delivery (COD) at this time.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Contact you about your purchase
  • Arrange safe delivery through our shipping provider
  • Detect and prevent fraud or abuse
  • Improve and optimize our website and services

With your consent, we may also send promotional messages via email or WhatsApp. We do not currently send regular newsletters but may do so in the future depending on marketing strategy and product launches.

3. Sharing Your Information

We only share your information with third parties when necessary to operate our business:

  • Shopify, which powers our store: Shopify Privacy Policy
  • Our delivery partner, who receives your name, number, and address to deliver your order

In the future, we may use marketing tools like Meta Ads or Facebook Pixel to better understand and reach our audience. If activated, we will update this Privacy Policy to include the relevant details and opt-out options.

We may also share your data if legally required (for example, to respond to a subpoena or court order).

4. Marketing Preferences

You may receive occasional messages from us related to:

  • New product launches
  • Special offers
  • Seasonal promotions or news

You can opt out at any time by contacting us at blumessentials@hotmail.com or WhatsApp +961 81 224 366.

5. Data Retention

We retain your Order Information for our internal records unless you request deletion. This helps us with order tracking, returns, and customer support.

6. Account Management

We are currently working on enabling customer account creation. Once available, you’ll be able to:

  • Log in to view order history
  • Save shipping details for faster checkout
  • Edit or delete your account upon request

7. Protection of Minors

We do not knowingly collect or store data from anyone under the age of 18. If we become aware that a minor has submitted personal information, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our tools, practices, or legal requirements. The most current version will always be available on this page.

9. Contact Us

If you have questions, concerns, or would like to request access, correction, or deletion of your personal data, please contact us at:

Email: blumessentials@hotmail.com
WhatsApp: +961 81 224 366